It has been some time since I've sent a note of appreciation for great service I've experienced. So I made it a point to send this one.

It is rather wordy, as I rushed it out when I wasn't exactly in the most eloquent of moods. Still, I hope it makes their day!

"This is a bit of a delayed Thank You mail, but as they say 'better late than never'!

I would like to express my sincere appreciation to the Watsons staff from the Funan Mall Branch. I was there about 3 weeks back requesting to buy 70 tubes of Nivea handcream. (I'm organising a Christmas giftaway for the domestic helpers in my church.)

As there weren't enough of the handcream in the store, I was asked for my name and phone number, and informed that the handcream will be delivered to the Funan store for my collection on another day. The very next day, I received a call to inform me that 50 tubes was already delivered, and that when the final 20 arrive, I would be informed. I was really pleasantly surprised by the quick, efficient and friendly service! Sure enough, I received another call later in the day about the additional 20 tubes.

When I arrived at the store the next day, I was expecting some confusion, but I was received with much pleasantness and efficiency. The lady who served me even helped me count all the tubes to ensure that I received all 70.

My regret is that I did not get the names all the 3 people who helped me - 3 ladies - one who served me on the 1st day, the one who called me, and the one whom I collected the handcream from. They all certainly exemplified good service and deserve to be commended :)

I wish you all a very happy and blessed Christmas ahead and a wonderful new year! Keep up the wonderful work!"


imp said...

that's an awfully decent thing to do! so few pple take the effort to commend good service. heeeee. it's always easier (for me) to complain!

corsage said...

imp: Haha, unfortunately it is always so much easier to write a complaint. I have to admit that while the last time I did write one was a looong time ago, I was a lot more motivated to do so because of anger. So the letter came out fast and furious, and not delayed like this one. Gratitude needs to come out stronger!